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G-LAB-2B ACADEMY offers compact courses in Crisis Management and Intercultural Conflict Resolution for professionals who have a basic knowledge of management, but with the need to specialize for their projects in intercultural environments.


Course: Crisis Management and Intercultural Communication

+ Duration 18 hours (6 sessions)
+ With real cases studies
+ Practical and didactic
+ Face-to-face and online format
+ Small and dynamic groups (max. 15)
+ Templates and tools to use in your project
+ Certificate of the G-LAB-2B Academy


Course description: Crisis Management and Intercultural Communication


This course provides a comprehensive understanding of crisis management through the lens of intercultural communication, integrating mediation and conflict resolution techniques. Participants will explore the five phases of crisis management, with each phase integrating essential intercultural communication strategies to effectively manage crises in culturally diverse contexts.

In an increasingly globalized and diverse world, the ability to manage crises with a thorough understanding of cross-cultural dynamics is more important than ever. Organizations face complex challenges that require advanced communication and conflict resolution skills to maintain cohesion and effectiveness. This course not only prepares participants for today’s crises, but also equips them with the competencies needed to meet future challenges in an ever-changing environment.


Sessions of the course


Session 1: Introduction to Crisis Management and Intercultural Communication

Session 2: Detection of Alerts and Early Warning Signals

Session 3: Preparedness and Prevention

Session 4: Damage Containment

Session 5: Recovery

Session 6: Learning and Reflection
Leonard Glab Frontera

Academic Director

Leonard Glab Frontera is a communications professional specialized in crisis management and intercultural mediation. His work focuses on preventing and managing crisis situations by building bridges between cultures, facilitating integration and collaboration in highly diverse environments. As founder of the G-Lab-2B think tank, he explores and researches discriminatory power dynamics and systems in crisis environments, with the aim of developing solutions that demonstrate how communication and language can have a positive impact on global and intercultural crises, intercultural conflict resolution, as well as migration and integration.

Leonard has obtained a diploma in Civil and Intercultural Mediation from the International School of Mediation ( EIM ) and is certified as an official mediator by the Spanish Ministry of Justice. In addition, he has postgraduate degrees in crisis management and conflict strategy from UNITAR, the United Nations University, and in Communication and Marketing from the UOC. In his career as a professor, he has taught in specialization courses, degrees and masters at various Spanish universities such as the Universitat Pompeu Fabra, EADA, EUBS and the UDG Foundation. He has also designed academic programs at university level and helps entrepreneurs through the "Diputació de Girona" and students of the Universitat Oberta de Catalunya, through the Hubbik R&I platform, in the creation of their own projects.


What do students think of the practical workshops?

“Leo gave our students quality training by achieving all learning objectives in his brand management class.”

Paula BosworthEADA

“I think he is a good teacher because he has practical experience in ABM. His classes present a balance between theory and practical examples that allow students to accelerate their learning. I would recommend any course where Leonard is the teacher!”

Carles MartinezF. Universitat de Girona

“Leo proved to be a great professional with a vast experience, who successfully transmits his knowledge so that the student can achieve his goals.”

Ricardo SardonACADEMY

“Today I participated in a workshop that Leonard gave us to learn about Linkedin applied to #socialselling and to make the most of this tool in our day to day. A dynamic, practical and fun workshop, too. I hope to be able to share with you more workshops, an experience certainly to repeat.
Thanks for your professionalism and enthusiasm.”

Maria Del Mar Sanchez AlvarezACADEMY

Crisis Management and Intercultural Communication articles


Tel. +34 697549121

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